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How do you ship the products?
Do I have to pay tax?
How long does it take to deliver the goods?
What if the product does not arrive?
Shipping seems a bit high.
Do you sell brand name products?
My product disappeared from your site or is 'on hold'!
What is your method of payment?
Can you tell me specific or technical details about an item?
I don't like the item or know how to operate it.
Do you accept quantity orders?
Do I get a price break on multiple items?
Does the item do "This" or "That"?
This GPS does not cover North America!
What is DVB-T?
What are quad-band GSM phones?
The manual is in Chinese!
What is your privacy policy?
When I plug my new player into the TV, the screen rolls and is discolored.
Can you ship in a countries not listed?
What is PAL and NTSC?
Do you sell spy or surveillance cameras?
Is there a Customs requirement?


How do you ship the products?
We ship via DHL, UPS, or FedEx courier for quicker international delivery to the USA. We ship Canadian orders via FedEx or UPS. We do not offer "free" budget shipping that can be subject to delays and fees.

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Do I have to pay tax?
Only Washington residents are to pay a flat 9.5% to cover Destination-based sales tax on their shipments.

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How long does it take to deliver the goods?
Most normal sized orders are sent out within 3 working days. Courier delivery takes 3-5 days depending on your destination. PayPal is the quickest way to receive your order since the product will not be shipped until payment is received in full. Echecks under PayPal must clear before the product is shipped. All payments must be received before shipping.

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What if the product does not arrive?
We guarantee your products will arrive safely. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

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Shipping seems a bit high.
Remember that a lot of these quality goods are shipped internationally and while others have "free shipping", their products will either be inflated in price or can be subject to delays and fees. Our DHL, FedEx, or UPS courier service may be more expensive than some others, but we believe that most want it quick and hassle free. Is it worth the few extra dollars for peace of mind? Also, we combine shipping on multiple items in the same order. Some items are priced higher due to size, not weight. Remember, you can buy multiples and save on each item.

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Do you sell brand name products?
Most of our products are unbranded for the best price and value that we pass to you the consumer. They are considered OEM products that could be branded by another company. We offer them direct to the consumer with a 12 month warranty to back them. Quick comparison proves that our products often offer more features for less money than the advertised brands. Why pay more?

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My product disappeared from your site or is 'on hold'!
When an item is out of stock, we will temporarily remove it from our list. We will return it when it becomes available, which is usually only a few days. It also could become discontinued as stocks deplete or is replaced by a better model. While care is taken to accurately remove items that are not available, a few may slip by our watch. If this occurs and your item is in fact unavailable, you will be notified and offered to wait for the item, or accept a refund.

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What is your method of payment?
We accept PayPal or Google Checkout. PayPal is the quickest way to receive your order since the product will not be shipped until payment is received in full. Echecks under PayPal must clear before the product is shipped. All payments must be received before shipping.

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Can you tell me specific or technical details about an item?
In most cases, the listed specifications of each item is all the information I have available. I do not have copies of manuals or packages.

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I don't like the item or know how to operate it.
Our 12 month warranty only covers the hardware against faults and defects. In most cases the product will be replaced under warranty if defects are apparent. You are responsible to learn to operate and utilize the item. We cannot accept returns based on features or desire of the item. Please order responsibly and read each description in full. You can always resell it!

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Do you accept quantity orders?
Yes, please email with your item and quantity you would like and I will quote you the price and shipping.

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Do I get a price break on multiple items?
Yes, multiple items sent to the same address on the same order will save on shipping. Any excess in calculated shipping charges will be refunded.

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Does the item do "This" or "That"?
Please read the full description of the product for its specifications.

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This GPS does not cover North America!
Since the GPS units featured here are direct from Asia, they are not loaded with North American maps as you would usually find in stores. Please take this into account when ordering GPS units. Other GPS software can be loaded into the hardware, but The King Center will not provide support for this.

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What is DVB-T?
This is a common Asian format for digital television. It is not used in North America and therefore any items with this feature can't be used in the US.

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What are quad-band GSM phones?
This means 850, 900, 1800, and 1900 Mhz frequencies are supported by the phone. Most US companies use either 850 or 1900 Mhz for their GSM networks. Tri-band phones also use these frequencies. For more info about specific networks, visit http://www.gsmworld.com/roaming/gsminfo/cou_us.shtml. For certain compatibility, contact your GSM provider.

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The manual is in Chinese!
When an item has a Chinese only manual, it is highlighted in the description where possible.

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What is your privacy policy?
All information we collect is for shipping your item. We do not keep or sell lists of phone numbers or emails. We do need these to be accurate when ordering, or else your order may be delayed.

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When I plug my new player into the TV, the screen rolls and is discolored.
The device is probably set to PAL mode as shipped from Asia. The USA uses NTSC mode for its TVs. Please find the menu item or switch to change from PAL to NTSC modes.

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Can you ship in a countries not listed?
Yes. We can ship to most countries around the globe. Please contact us so we can calculate shipping costs.

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What is PAL and NTSC?
PAL is a video color format used in hardware outside of the United States and NTSC is the format used in the United States. Most our items are clearly labeled. We will sometimes contact you to ensure you know which you are purchasing before we ship if your address is in the different format zone. However some items are not available in both formats and you are responsible for your purchase. So no refunds or exchanges will be made after shipment if you purchase incompatible hardware. You can find and download free conversion software online.

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Do you sell spy or surveillance cameras?
Unfortunately in order to maintain our good standing with Google checkout we are unable to supply these items at this time. However we do carry hidden and security cameras.

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Is there a Customs requirement?
All imported goods are subject to Customs clearance in every country. When you buy from The King Center, the goods can be sent from Different Countries. Therefore you are importing, and you are the importer responsible for any goods when they pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from The King Center and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. The King Center cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

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Last Updated: 7 Mar 2011 22:43:11 PST home  |  about  |  terms  |  contact
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